About

Aramex

Corporate Video

Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering.

Tracing Our Evolution

1982-2017

'82

Established with offices in Amman & New York

'90

Co-founded with Airborne Express the Overseas Express Carriers (OEC)

'94

Started offering Express, Domestic & Freight under one roof

'97

Became the first Arab company to be listed on NASDAQ

'02

De-listed from NASDAQ and returned to private ownership with Abraaj Capital

'03

Co-founded the Global Distribution Alliance (GDA) and the World Freight Alliance (WFA)

'05

Became a public shareholding company trading on the Dubai Financial Market

'07

Launched a Corporate University and adopted Sustainability Reporting

'11

Continued expansion in South East Asia and Africa

'14

Continued strategic agreements and expansions in South Africa, Turkey, China, Asia, Sub-Saharan Africa, Asia-Pacific as well as other growth markets

'15 '17

Corporate

Facts

Aramex in Numbers

18,000 Employees
84 Nationalities
567 Offices
69 Countries

Worldwide coverage through the Global Distribution Alliance

15,000,000

customers worldwide

Aramex

Services

Our Services

Express
E-commerce
Logistics
Freight

The Middle East
and North Africa

Largest Markets

Current market size in the Arab world is $7 billion
UAE and KSA are expected to have a combined market of over $10 billion by 2020

UAE
$2.3 billion
KSA
$1.5 billion
Egypt
$1.4 billion

Source: PayFort – State of Payments 2015

UAE
11
KSA
56
Egypt
24

Source: Aramex

Market Size

Retail Ecommerce Sales Middle East & Africa

2014-2019

2014

$11.44 billion

2015

$14.69 billion

2016

$18.67 billion

2017

$23.33 billion

2018

$28.60 billion

2019

$34.69 billion

Note: includes products or services ordered using the internet via any device,
regardless of the method of payment or fulfillment; excludes travel and event tickets

Source: eMarketer, Dec 2015

90 Million out of 212 Million are
e-commerce users in the Middle East

Source: Paytabs

Demographics

Age Group
% of Online Shoppers
18-25 10-25%
26-35 42-50%
36-40 15-20%
41-50 20-21%
50+ 5-15%

Source: eMarketer, Dec 2015

43

43% of internet users in the GCC
are making online purchases

once a month

Source: Wamda-25 Essential Stats on e-commerce in the Middle East

Average Order Value

2016

$100

The average value of goods purchased in the MENA region was $100 in 2016
The figure has increased compared to last year

 $65

The average value of goods purchased internationally was $65 in 2016
The figure has dropped compared to last year

2015

Intra Mena

$117

Into Mena

$110

Willing to pay more for shipping as variety has a
price with duty percentage being an advantage

Source: Aramex

What Do People Buy Online?
Apparel
Beauty Supplies
Shoes
Toys

Source: Aramex

Why Do People Buy Online ?

Competitive price

60

Convenience

56

Source: PayFort

Payment Methods

Cash on Delivery (COD)

77

77%

Card Payment

23

23%



The MENA market is a COD one
The future? More of the same with an international twist

Source: Aramex

Search Language Used

80% of the search volume in the UAE is in English

66% of MENA searches are conducted in English

34% of Google searches in MENA are made in English

Source: State of Digital

India

Cross-Border E-Commerce
38

38% of online shoppers shop cross-border

62

62% of online shoppers shop domestically

Source: PayFort – The Economic Times

Top 4 Origins
USA
66
UK
24
CHINA
22
HONG KONG
11

Source: acapture.com

India Ranks Number 5 in Turnover
Among Asia Pacific Countries

India e-commerce retail market size in billion $

3.0

2014

4.5

2015p

6.7

2016p

10.2

2017p

15.5

2018p

23.7

2019p

36.7

2020p

Source: KPMG

China $538,128
Japan $135,507
Australia $21,000
South Korea $20,240
India $19,396

Source: E-commerce foundation

India at a Glance

Forecast 2015

$23.7 billion

E-commerce turnover
for goods & services

100
1,267.4 million

people live
in India

18
163.1 million*

people use
the Internet

3.5
39.6 million*

people are
e-shoppers

*excluding people aged 0-14

Source: E-Commerce Foundation

Demographics

Age Group
% of Online Shoppers
18-25 38%
26-35 52%
36-45 8%
45-60 2%

Source: Assocham

The top four metros have a
23% penetration, while the
other four metros have gained
11% internet penetration.

Source: The Economic Times


There are 350 million
English speakers in India. 

Source: The Paypers

What Do People Buy Online?
Books
Apparel
Beauty Supplies
Electronics

Source: Aramex

Why Do People Buy Online?

Competitive price

48

Convenience

46

Source: PWC

Average Order Value

$61

The average value
of goods purchased is $61

Source: Aramex

$30

The average value
of goods purchased is $30

Source: The Indian Express

Payment Methods

Cash on Delivery (COD)

59

59%

Card Payment

41

41%

Source: Aramex

Which payment method do you prefer?

43
43%

Debit card

30
30%

Credit card

19
19%

Cash

4
4%

Mobile phone

2
2%

Payment by invoice

2
2%

Other

Source: PWC

Australia

Cross-Border
E-Commerce
50

of e-commerce is cross-border

Source: PayFort – yStats

Australia at a Glance

Forecast 2015

$23.8 billion

E-commerce turnover
for goods & services

100
23.5 million

people live
in Australia

85
16.3 million*

people use
the Internet

67
12.8 million*

people are
e-shoppers

*excluding people aged 0-14

Source: E-Commerce Foundation

Demographics

Age Group
Online Spend
Share
Online Spend
Growth
<30 29% 21%
30s 25% 14%
40s 20% 12%
50-60s 20% 9%
60> 6% 10%

Source: E-Commerce Foundation

90

Internet penetration

23.3 hours

Average time online weekly

25 to 34
years old

Most active group online

Source: Nielsen

Market Size

Australia is one of the top 10 countries for e-commerce with industry turnover at $21 billion

Retail ecommerce sales will account for 4.5% of retail sales in the country and top $10 billion

In 2013, eMarketer estimated Australia’s e-commerce sales to reach AU $26.77 billion, with projected growth of AU $32.56 billion by 2017

By the end of 2018, retail ecommerce sales will total $14.52 billion and represent 5.6% of retail sales in Australia

Source: E-Commerce Foundation, eMarketer

What Do People Buy Online?

34
34%

Department &
Variety stores

17
17%

Homeware &
Appliances

15
15%

Groceries &
Liquor

12
12%

Media(Books\
Movie\Music)

11
11%

Fashion

6
6%

Personal and
Recreational goods

3
3%

Daily deals

2
2%

Electronic
games & Toys

Source: NAB’s Retail Sales Index

Why Do People Buy Online?

Competitive price

74

Convenience

38

Source: ACMA

Average Order Value

$42

The average value of
goods purchased is $42

Source: CommBank Retail Insights

Payment Methods

Preferred online payment methods in Australia

32
31.7%

Credit Card

13
13.3%

Debit Card

13
13.2%

Paypal

8
8.2%

Bank Transfer

6
5.9%

Prepaid Voucher

5
4.9%

Cash on Delivery

5
4.8%

Other Money Transfer

4
4.4%

Prepaid Card

4
4.4%

Cash or Cheque

4
4.3%

Visa Checkout

4
4.1%

Masterpass

1
0.8%

Other

Source: Datamonitor Financial, 2014

Aramex

E-commerce Solutions

E-Commerce Solutions

Through its global network, Aramex offers you a range of customized e-commerce solutions to manage the whole cycle of your ecommerce orders from the moment a customer checks out on your website to the final delivery.

Life Cycle of an
E-commerce Order

Aramex Checkout
International Express
Customs Brokerage
Last Mile Delivery
Aramex Returns
Payment on Delivery

Life Cycle of an
E-commerce Order

Aramex Checkout

International Express

Customs Brokerage

Aramex Returns

Payment on Delivery

Last Mile Delivery

Aramex
Checkout
International Express
Customs
Brokerage
Last Mile
Delivery
Payment on Delivery
Aramex Returns
Value Added
Services

Aramex Checkout

Aramex Checkout

 

A checkout solution that dynamically provides shopper personalized delivery options and calculates duties and taxes through a simple and reliable API.

Aramex Checkout

Aramex Checkout is an advanced API that smoothly integrates with your site. It’s a hassle-free solution that improves the checkout experience and provides more transparency to fully landed costs. It also provides personalized delivery options to your customers.

Aramex Checkout

Why Aramex Checkout?


This solution is one of the most accurate and efficient solutions in the market

Allows your shoppers to dynamically select their personalized delivery method

Our solution calculates duties and taxes at checkout to avoid any surprises upon delivery

Offers global Door Delivered Duty Paid (DDP)

Provides a seamless, efficient and fast API implementation

Your shoppers will stay on your website

Value Proposition
Multicurrency and language support
Minimal IT development required
Reduced charges
Mitigated risk

Aramex Checkout

Aramex Checkout

How It Works

1

As shopper selects delivery country and proceeds to the delivery options, a web service call is made to Aramex Checkout to determine the shipping options, duties and taxes

Aramex Checkout

How It Works

2

Aramex Checkout will return all available delivery options to the retailer’s checkout page via the same web service

Aramex Checkout

How It Works

3

Aramex Checkout will return Duties and Tax amount to the retailer’s checkout page via the same web service

Aramex Checkout

How It Works

3

Shopper has the option to exclude duties and taxes from the total charges

Aramex Checkout

How It Works

4

Shopper pays retailer directly for the full landed cost amount at retailer’s checkout based on his/her selection 

Retailer Checkout
Checkout by

Web Service :
(Calculate Delivery options)

  • Available delivery options
  • Local currency conversion
  • Fully landed cost
  • HS tariff codes, items & country
  • Item prices and shipping rates
  • Available delivery options
  • Shipping rules and restrictions

Aramex Checkout

Aramex Checkout

Implementation Requirements

Catalogue Details


Detailed description of each item, including the HTS code, weight and country of manufacturing

Aramex determines dutiable thresholds by country

Aramex also determines the duty and tax rate by country for each HTS code

This table is hosted on Aramex’s servers and it will be maintained and updated regularly

Implementation Requirements

Product prices, weights and country of manufacture

This is held within the calculator to compute the duty and tax amount, based on country specific thresholds

Weights and dimensions are also used to determine the shipping charges for the order if it is required by the retailer

Aramex Checkout

Aramex Checkout

Value Added API


Aramex can also offer an optional API at the shopping cart level that highlights the items that are ineligible for international shipping in the shopper’s cart before they proceed to checkout

Interntional Express

International Express
for E-commerce


With Aramex’s reliable door-to-door delivery solution, you can expand and sell your products online to international markets.

International Express

With the International Express solutions from Aramex, expanding your business to international markets is no longer a complex, expensive process.

Customs Brokerage

Customs Brokerage


Aramex is a licensed customs broker, and as such can perform all necessary services regarding clearance formalities and customs duties on your behalf.

Customs

With over 35 years of experience, Aramex can handle all duties and formalities on your behalf through dedicated and licensed brokerage teams.

Last Mile Delivery

Last Mile Delivery


Through its various integration tools, Aramex enables you to deliver your products to your customers within your country or city, allowing them to track their delivery online at any time.

Last Mile

Aramex’s Last Mile delivery gives your customers total visibility of their order and allows them to choose the delivery option that best fits their busy life.

Payment on Delivery

Payment on Delivery


Aramex will enable your website to provide a payment on delivery option in markets where customers are more inclined to select this option, with seamless integration and compliance with international standards and regulatory rules.

Aramex Returns

Aramex Returns


Through its solid and continuously expanding reverse logistics network, Aramex provides you with customized return solutions

Aramex Returns

Aramex provides you with a complete reverse logistics solution that makes returns easy for both you and your customers

In-Country Consolidation Centers

Localized customer experience in major e-commerce markets

USA
Canada
New Zealand
Spain
Ireland
Netherlands
Germany
Belgium
Italy
France
Austria
Australia

Aramex Returns

Aramex Returns

Why Aramex Returns


The Return Portal can be branded according to customers’ guidelines

Payments are taken on the Aramex Payment Services platform

Automatic language selection based on IP

Return requests accepted 24/7

Multi language support

Aramex Returns

IT Platform


Flexible return charges

Complete visibility of returned items

Ability to issue refund on receipt at origin facility

Able to control returns on SKU level(non-returnable items)

Simplified tracking tailored for returns

Able to enforce retailer’s return policy (no returns after X days)

IT Platform

The platform is integrated with collection carriers and local postal networks, offering buyers the convenience and ability to:

Request a collection at a date of their convenience

Drop off at the local post office or parcel shop at their convenience

Aramex Returns

Aramex Returns

Why Aramex Returns


Fully tracked end to end return service

Global return solutions offered at over 150 countries

Offering buyers choice and convenience with multiple return options

Complete return management

Ability to apply retailer’s return policy (returnable vs. non-returnable merchandise)

Aramex Returns

Backend Interface

Backend customer service team can:

Return Model 1

Free Text – Buyer Interface

1 Buyer receives
the URL

2Buyer enters the
order info with or without validation

3Buyer selects collection day

4A label will be provided to the buyer and it must be printed and attached to the shipment

Aramex Returns

Return Model 1

Free Text – Backend Interface (Manual authorization)

1Buyer sends a
return request
to the retailer

2The retailer’s staff
enter the order number and validate
the data

3They select collection day

4A label will be provided to the buyer and it must be printed and attached to the shipment

Aramex Returns

Return Model 2

EDI (Automatic authorization)

1Buyer asks for a return through the retailer’s website

2The buyer is redirected to the Aramex return portal

3 Buyer selects collection day

4A label will be provided to the buyer and it must be printed and attached to the shipment

Aramex Returns

Return Model 3

API

1Buyer asks for a return through the retailer’s website

2The buyer is redirected to the Aramex return portal

3 Aramex collects the request and processes the data

4An email is sent to the buyer to schedule a collection or drop-off

5The request is sent to Aramex

6A confirmation email will be sent to the buyer

Aramex Returns

Why Aramex?

Over 32 years of experience in emerging markets, coupled with:

Visibility

End to end data extraction across the entire supply chain

Real time end to end deviation alerts

Informed decisions

 

Why Aramex?

Over 32 years of experience in emerging markets, coupled with:

Control Tower

End to end based KPIs to measure the efficiency of the entire supply chain

Broad understanding of
overall business needs

 

Why Aramex?

Over 32 years of experience in emerging markets, coupled with:

Supply Chain Efficiency

Realize synergies across the entire supply chain operations, identify inefficiencies & optimize service

Globalize the adherence to local requirements

Optimize cost across the entire supply chain

Single communication, flagging & billing on the order level regardless of the number of legs involved

 

E-Commerce in the News

E-Commerce: A $40B Market in 2015, but is the MENA Ready? - Digital Summit 2015

“The Middle East and Africa are very attractive markets for e-commerce, and will continue to be so,” said Iyad Kamal, COO at Aramex International, at a talk during the recent ArabNet Digital Summit in Dubai.

One positive indicator is the MENA population itself. Market data concerning the region is not easily available, but according to most research, 60% of consumers in the region are under 25 years old. “These are online buyers and future online buyers,” said Kamal. In the GCC, 43% of internet users buy online at least once a month.

E-Commerce in the News

Aramex Seeks E-commerce Acquisitions to Boost Profit

Aramex is seeking up to two acquisitions in e-commerce this year as the Dubai-based courier company maintains its forecast to boost profits by at least 10 per cent, says its chief executive Hussein Hachem

Aramex, which posted a 15 per cent increase in second-quarter net profit, is looking at light-asset e-commerce companies, especially in Sub-Saharan Africa, South East Asia and the United States

“We are seeing a high demand and we are seeing a major shift in people’s habits when it comes to shopping,” said Mr Hachem.

E-Commerce in the News

CEO Predictions 2015: Hussein Hachem, CEO, Aramex

The global e-commerce market is expected to have touched a record high in 2014. But 2015 could also see some fundamental shifts.

For the first time, B2C e-commerce sales in Asia-Pacific are forecast to be higher than North America, making it the largest regional e-commerce market in the world.

Global growth is being mirrored in the Middle East. The regional e-commerce market is forecast to reach $15 billion this year.

E-Commerce in the News

Customers in the Middle East are Willing to Wait

Consumers in the Middle East love to shop, and shoppers in countries such as Saudi Arabia, United Arab Emirates, and Egypt have shown a penchant for ecommerce shopping.

But the shoppers’ demand for fast delivery depends on where they are making a purchase, said Iyad Kamal, COO of global logistics and transportation solutions provider Aramex during an interview at eTail West in Palm Desert, CA on Tuesday, Feb. 23.

E-Commerce in the News

Hussein Hachem, CEO of Aramex: Leveraging Innovation Will Be Key for Economic Diversification

Dubai is a remarkable place for many reasons. The city has effectively leveraged its geographic location - at a strategic crossroads between east and west - to become a leading, international hub for trade and commerce in a matter of decades. At the centre of global growth and development, it is truly a main port of passage for connecting nations and people from all corners of the globe.

Aramex

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